Can I order online?
 
You can place an order online but we do not accept online payments at this time.  To ensure we get your order right the first time, we review your order prior to shipping. A salesperson will contact you to confirm your order, collect payment and arrange delivery or pick up.
 
Do you accept returns?
 
You may return any unused item (in its original packaging) by observing the following procedure within 30 days of receipt:
 
  1. Contact the Source Office Furniture location where the product was purchased from.
  2. Provide your invoice number and reason for return.
  3. Goods must be in new condition, unassembled and in the original packaging with UPC code.

 

With prior authorization, goods will be accepted for return, within 30 days of purchase, for an exchange, credit, or full refund.
 
 
Do you guarantee or offer a warranty on your office furniture?
 
We stand behind our products. All of the products we sell offer extensive warranties, most of which are limited lifetime warranties to ensure years of trouble-free use.  If you would like more information on any of our warranties or suspect you have a warranty related problem, please contact one of our sales professionals
 
Do you offer delivery? How long does it take to receive my order?
 
With the largest distribution centers in Canada, Source endeavors to ship stocked product to our customers within three business days.  However, because of the large number of items we carry, occasionally we are back ordered on some products.  With all orders placed online, a salesperson will contact you to arrange shipping times and dates.
 
Do you price match or have a pricing guarantee?
 
Yes!  Our Real Value Guarantee: We gladly meet or beat any of our competitors’ pricing on similar products.  Please provide your sales consultant with proof in the form of an ad copy or online ad.  Items must be in-stock and/or available for delivery.
 
How do I submit a claim?
 
Claims for shortages or damaged goods must be reported to your sales consultant within 48 hours of receipt of goods
 
How much does shipping cost?
 
Shipping costs vary depending on the distance between the customers’ address and our store.  Shipping rates will be provided by a salesperson when they review the order with you and prior to payment being processed.
 
I have just placed my order. When can I expect my delivery?
 
With the largest distribution centers in Canada, Source endeavors to ship stocked product to our customers within three business days.  However, because of the large number of items we carry, occasionally we are back ordered on some products.  With all orders placed online, a salesperson will contact you to arrange shipping times and dates.
 
What are your payment terms?
 
We accept payment by Visa, MasterCard, American Express or cheque.  However, we will only accept payment by credit card to a maximum of $5,000 per transaction, or multiple transactions made at the same time.  With approved credit, corporate clients may pay by cheque or wire transfer within 30 days of the invoice date.  Leasing may also be arranged OAC through a third-party leasing company. Title to and ownership of the goods shall remain in Source Office Furnishings name until payment has been received in full. Source reserves the right to charge interest at the rate of 1 1/2% per month (or the maximum allowed by law) on any overdue amounts. In the event Source, Office Furnishings determines, at its sole discretion, to use the services of a collection company or lawyer to collect past due amounts, then all reasonable costs associated with collection will be due to Source in addition to the principal and interest.
 
What is your pricing policy?
 
All published prices are subject to change without notice; orders will be billed at prices prevailing at the date of order